Shipping policy

Last updated: September 30, 2026

This page explains where we ship, what it costs and how long it takes. Questions? Email support@pawsfable.com and a real person will reply within 1 business day.

Summary

  • Shipping cost: free standard shipping with tracking, unless a different rate is shown at checkout.
  • Processing: 1–3 business days.
  • Estimated delivery: 7–15 business days from the date you order.
  • Peak seasons can add a few extra days — thank you for your patience.

1. Where we ship

We ship to the countries available at checkout, including the United States, Canada, Australia and the United Kingdom.

We can't ship to PO Boxes, APO/FPO/DPO military addresses or freight-forwarding / parcel-forwarding addresses. Some of our products contain rechargeable batteries and travel on dedicated shipping services that require a street address. If you enter one of these addresses, we'll contact you for a street address, or cancel and refund the order if we can't reach you.

2. Shipping cost

Standard shipping is free and includes tracking, unless a different shipping rate is shown at checkout before you pay.

3. Processing and delivery times

Step Time
Order processing (packing and handing to the carrier) 1–3 business days
Estimated delivery (from order date) 7–15 business days

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates provided by our carriers and are not guaranteed.

4. Peak seasons and delays

During busy periods — such as Black Friday, Cyber Monday, the weeks before Christmas, Lunar New Year and major sales events — and in the event of bad weather, customs inspections or carrier disruptions, deliveries may take longer than usual. We'll always ship your order as quickly as we can and keep you updated if there's a significant delay. Thank you for your patience and understanding.

5. Tracking your order

When your order ships, we'll email you a tracking number. You can follow it on our Track Your Order page. It can take 2–5 business days for the first tracking update to appear. If you order more than one item, your order may arrive in more than one package.

6. Duties and taxes

  • United States: prices include import duties. You won't be asked to pay extra fees on delivery.
  • Other countries: any taxes we are required to collect (such as VAT or GST) are included in the price or shown at checkout. In rare cases, a local customs authority may charge additional import fees, which are the responsibility of the recipient.

7. Late orders

If your order hasn't arrived within 20 business days of the order date, please email us with your order number. We'll open an investigation with the carrier, which can take up to 10 business days. If the carrier confirms the package is lost, we'll send a free replacement or issue a full refund.

8. Marked as delivered but not received

Please check around your property, with neighbors and your building's mail area, and wait one business day — carriers sometimes mark packages as delivered early. If it still hasn't turned up, email us within 7 days of the delivery date. We'll file a claim with the carrier and share the outcome with you.

Where the carrier provides proof of delivery to the address you entered at checkout (for example a delivery scan, GPS location or photo), we are not able to replace or refund the order, but we'll do everything we can to help you with the carrier's investigation.

9. Address accuracy

Please double-check your shipping address at checkout. We can update it free of charge before your order ships — email us as soon as possible. We aren't responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we can resend it once the new shipping cost is paid, or refund the order minus the original shipping cost.

10. Refused or unclaimed packages

If a package is refused, not collected from a pickup point, or returned because import fees weren't paid, we'll refund the order once it reaches us, minus the actual shipping and return costs.

11. Damaged in transit

If your order arrives damaged, email us a photo within 30 days of delivery and we'll make it right as described in our Refund Policy.

Contact

PawsFable is operated by ALL THE BEST INTERNATIONAL LIMITED.
Email: support@pawsfable.com
Registered address: RM A08, 2/F, LEE KA IND BLDG, 8 NG FONG ST, SAN PO KONG, HONG KONG